Will give our Commitment That
- You will received friendly, efficient, fair and quality treatment when dealing with us
- People in Muar will enjoy a clean, pleasant, and beautiful environment
- We will provide facilities and basic services throughout all MPM's area
- We will take action within 24 hours after receiving complaint, on a condition that details are clear and specific, whether in written form or via telephone.
- We will continue to provide highest satisfaction to the people in Muar and replying application letter and complaint within seven days.
Client Charter Achievements
Public Complaints Of The Muar Municipal Council For 2009
| BIL | | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEPT | OCT | NOV | DEC | TOTAL |
| 1 | Complaints Received | 24 | 18 | 13 | 39 | 21 | 16 | 42 | 38 | 50 | 60 | 60 | 34 | 415 |
| 2 | Complaints Attended | 24 | 18 | 13 | 39 | 21 | 16 | 42 | 38 | 50 | 60 | 60 | 34 | 415 |
| 3 | Complaints Unresolved | - | - | - | - | - | - | - | - | - | - | - | | - |
Public Complaints Of The Muar Municipal Council For 2010
| BIL | | JAN | FEB | MAR | APR | MAY | JUN | JUL | AUG | SEPT | OCT | NOV | DEC | TOTAL |
| 1 | Complaints Received | 34 | 43 | | | | | | | | | | | 77 |
| 2 | Complaints Attended | 34 | 43 | | | | | | | | | | | 77 |
| 3 | Complaints Unresolved | - | - | - | - | - | - | - | - | - | - | - | | - |
